The new story of loyalty: key findings from the Loyalty Report ‘19

In the largest study of its kind, each year Bond delves into what’s changing and what’s working in the realm ...

In the largest study of its kind, each year Bond delves into what’s changing and what’s working in the realm of customer loyalty and engagement.

On the day of the Loyalty Report 2019 release, Bond’s managing director of global insights, Kyle West, shares the first glance into findings across topics that span understanding the loyal Gen Z customer, the changing rewards experience and the evolving opportunity behind the member journey.

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