Lands’ End ends red tape

U.S. cataloguer Lands' End has eliminated a border hassle experienced by its Canadian customers.Effective June 7, the Dodgeville, Wis.-based firm began adding border duties and the gst to the purchase price at the time the order is placed.Consequently, customers will no...

U.S. cataloguer Lands’ End has eliminated a border hassle experienced by its Canadian customers.

Effective June 7, the Dodgeville, Wis.-based firm began adding border duties and the gst to the purchase price at the time the order is placed.

Consequently, customers will no longer be required to pay duty and gst to Canada Post, which acts as the federal government’s collection agency.

Further, since Canada Post no longer handles the duty/gst collection, it no longer charges Lands’ End customers a $5 package processing fee.

As well, Canadian returns are now to be shipped to an address in Canada, from where Lands’ End’s broker will ship them to Dodgeville.

The result is Canadian customers will no longer need to fill out a Revenue Canada form to get back their duty and gst.

Last July 1, at the urging of Sears Canada and other Canadian catalogue companies, Ottawa began strictly enforcing duty collection on goods bought from u.s. cataloguers.

It also lowered the ceiling below which catalogue items were allowed to escape the gst.

Previously, gst was not charged on goods costing less than $40, the logic being that the cost of the paper work would cancel out the value of the tax collected.

The new ceiling was set at $20. PA