Retail

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How Kits is becoming a one-stop-shop for eye-care

From the C-Suite newsletter: The company will soon launch online exams as it invests in the virtual customer experience.

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Back-to-school spend expected to drop 21%

A new survey finds certain categories could be harder hit than others, though Quebec seems slightly more resilient.

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Sherwood wants to add the flare of other sports to hockey

The Canadian Tire brand was stale among young players, so is trying to embody the evolution of the game.

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Why High Tide has pegged Ontario for even more growth

The company became Canada’s biggest cannabis retailer after acquiring Meta Growth last week. Its CEO explains what’s next.

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Intent to purchase in-store again is growing

The latest wave of IMI’s research also shows a big spike in travel intent, though some consumers might not be convinced.

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Online grocery jumps in B.C., sags in Manitoba

Field Agent takes the pulse of Western Canadians, where Costco is beginning to eat into Superstore’s popularity.

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Where Birks and Mejuri have felt the impacts of COVID-19

The jewellery retailers remain focused on their in-store experiences, even as the pandemic has made physical contact more difficult.

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Reitmans wears the power of diversity on its sleeve

The retailer takes its approach a step further by helping women confidently show solidarity for each other’s causes.

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What do consumers miss (or not miss) about shopping?

A report sheds light on what consumers want to keep post-pandemic and how to break the shift to private label.

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Aldo dances onto TikTok

With a video-led approach, the shoe retailer is trying to convince younger buyers it’s more than just a “mall brand.”

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Sobeys gets an assist for its fresh message

The grocer brings food to isolated NHLers, following weeks of heavily promoting Voila as a worry-free delivery option.

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Loblaws turns a love of food into a love of cooking

The grocer uses a kid’s perspective to get a more creative look at the changing role of food in families’ lives.

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Best Buy shifts focus from expertise to assortment

The retailer broadens its back-to-school strategy beyond “blue shirt” staff and class-ready tech to reach a bigger target.

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Will a lack of happy accidents hurt innovation?

A chance observation at a burger joint highlights why Bond’s Sean Claessen has concerns about brands finding a path forward.

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Canadian Tire names chief brand and customer officer

Susan O’Brien’s promotion follows a mixed quarter, with the sales impact of COVID-19 coming with a 400% growth in ecommerce.