Retail

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Walmart reinforces commitment to customers and community

Being an essential business means the retailer is staying open, but also has numerous consumer concerns to address.

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How Article rolled out contactless delivery

The furniture company’s marketing team played ‘quarterback’ to launch new measures aimed at keeping staff and customers safe.

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Seniors are embracing tech and online shopping

A Mintel survey suggests ways brands should communicate with older Canadians as needs change due to social distancing.

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Walmart adds to private labels with Italy’s Coop

The retailer is looking to expand its premium food selection by bringing the Fior Fiore brand to shelves at an “everyday low price.”

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Layoffs hit more sectors, marketing departments

Freshii, Reitmans and Lush are the latest companies to lay off staff in response to store closures and slipping sales.

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Influencers find a place in a socially distanced world

As events and product launches move online, brands are looking to social personalities to provide the audience.

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How attitudes changed over the course of a week

Bond Brand Loyalty tracked intent towards things like food delivery and brand preference as social distancing became the new normal.

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What is the economic impact of the pandemic lasting through summer?

Conference Board of Canada predicts a $20 billion drop in household spending.

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Non-essential businesses to close in Ontario, Quebec

Here are the businesses and stores that will and won’t be allowed to continue operation in the two provinces, beginning Wednesday.

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Grocers raise pay and boost safeguards for frontline employees

How the changes fit with priorities currently important to public perception.

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More retail categories alter operations

While many stores will close for at least two weeks, others are limiting hours in order to give Canadians access to goods they need.

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The impact of COVID-19 on our relationship with food

From Shopper Marketing Report: The long-term changes that could grow from short-term shifts in consumer behaviour.

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Dealing with disrupted insights

How can marketers keep up with changes in consumer behaviour when it changes on a daily basis due to COVID-19?

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Store closures put reputation management at the forefront of marketing

GWP’s Philippe Garneau says treating staff well is vital for long-term brand trust.

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Retailers face overcrowding and high demand

The Retail Council of Canada says that supply chains are healthy, but overcrowding presents some unavoidable issues.