CIBC is expanding its Generative AI pilot, that’s designed to enhance how its team members use the company’s central information hub, Knowledge Central, to work with clients.
The pilot’s expansion will use an interface similar to ChatGPT so the company’s employees can more easily find information to answer client questions quickly and accurately. The Knowledge Central hub now uses an enhanced interface, powered by cognitive search and generative AI capabilities, set up to offer simple, quick and accurate answers.
The initiative is currently in a phased pilot, but CIBC says it’s taking a “deliberate and thoughtful approach” leading towards a national roll-out of the platform later this year.
“At CIBC, we recognize the transformative potential of AI and are committed to integrating this technology into our operations to better serve our clients and streamline our processes,” CIBC head of enterprise channels Jane Yuen said in a news release on the new pilot.
“This pilot is one of a number of use cases currently underway across our bank, all focused on enabling the execution of our client-focused strategy over the long-term and supported by our AI governance processes.”