Susan Vogt practises marketing law at the Toronto offices of Gowling, Strathy & Henderson.

The modern law of product liability can be traced back to a snail in a ginger beer bottle. In Donaghue versus Stevenson, a ginger beer manufacturer in Great Britain was found liable to the woman who discovered – and almost swallowed – a snail in her ginger beer. This decision of the British House of Lords remains the leading case. Its importance lies in the fact that the manufacturer was held liable, despite the absence of a contractual relationship, because the damages suffered were a foreseeable result of the manufacturer’s negligence.

Donaghue versus Stevenson delineates a duty of care owed by each person in society. Lord Atkin stated: ‘The rule that you are to love your neighbour becomes in law you must not injure your neighbour…You must take reasonable care to avoid acts or omissions which you can reasonably foresee would be likely to injure your neighbour.

The Donaghue case was decided in 1932. Seventy years later, it is surprising how many manufacturers ignore the law. The costs of correcting a defective product are routinely weighed against the potential costs of litigation and the decision to sell a defective, potentially lethal, product is made. Tobacco products come to mind.

The law of product liability may not make manufacturers righteous but it does hold them accountable. In Canada, the law is largely based on the common law tort of negligence. There are certain statutory duties to warn of potential hazards – notably, the Hazardous Products Act that covers a broad range of products from consumer chemicals to aerosol containers to cribs. The Act requires that certain warning symbols and caution statements be clearly displayed on the labels of these products.

However, the majority of products do not require legislated warnings, in part because most hazards are case-specific: drugs which are dangerous only when combined with certain other drugs; products that deteriorate at certain temperatures; chemicals that are potential allergens for a limited population. These products are regulated by product liability law.

All manufacturers of potentially dangerous products have a duty to protect potential users. This duty encompasses appropriate warning statements and/or directions for use on labels, in instruction booklets and, in rare cases, in advertising. What is appropriate depends on the magnitude and probability of the danger, the population at risk, and the circumstances of sale.

Warning statements must be visible and legible. A warning that appears in five-point type, or blends in to the package background, or that’s printed on the bottom of an outside container is unlikely to shield a manufacturer from a product liability lawsuit. Moreover, it is risky to overestimate the common sense of consumers. If a product intended for adults could fall into the hands of a child and injure him or her, the label should clearly state: ‘Keep out of reach of children.’

The U.S. case law is particularly vigilant on the warning statements point. There is the well-known case of a woman who was badly burned while driving with a cup of McDonald’s coffee between her legs. The jury awarded her hundreds of thousands of dollars because McDonald’s had failed to state the seemingly obvious: that the coffee was hot. Most take-out coffee containers now carry some version of this Starbucks coffee warning: ‘Careful, the beverage you’re about to enjoy is extremely hot.’

The form, contents and placement of warning statements should be left to the experts: lawyers working with product specialists. This is a case of manufacturers beware: what you fail to disclose may eventually harm you.

There is another source of potential liability: hazards that are not discovered until after a product is brought to market – unintentional defects in manufacturing or materials that render a product potentially risky to life, limb or property. In the United States, such situations are regulated by the Consumer Product Safety Commission, which has broad powers to order product recalls. In Canada, the onus is usually on manufacturers to decide whether a product recall is warranted, how the recall should be conducted, and how the newly discovered danger will be communicated to the public.

Again, some manufacturers choose to take the risk – particularly if the chances of serious injuries are small because the costs of a recall can be enormous and public relations damage is certain.

However, the advantages of doing nothing must be weighed against the downside. If consumers are killed or seriously injured by a product known to be defective, the manufacturer’s reputation may be damaged beyond repair. Moreover, U.S. jury awards in these cases have exceeded $500 million dollars.

Canadian damage awards are typically much smaller, but this is little comfort. In Canada, when a negligent manufacturer loses a product liability lawsuit, it is front-page news.

Susan Vogt can be reached by phone at (416) 862-5439 or by e-mail at vogte@gowlings.com

The Garden promotes two creative directors

ACDs Lindsay Eady and Francheska Galloway-Davis have taken over responsibility for day-to-day creative leadership at The Garden after being promoted to creative director roles.

The pair will also help develop the agency’s creative talent, formalizing mentorship and leadership activities they have been doing since joining the agency four and three years ago, respectively. In addition to creating the agency’s internship program, the pair have worked on campaigns for Coinsquare, FitTrack and “The Coke Challenge” campaign for DanceSafe.

Eady and Galloway-Davis will continue to report to The Garden’s co-founder and chief creative officer Shane Ogilvie, who is stepping back from daily creative duties to a more high-level strategic role, allowing him to focus on client relationships and business growth.

Naked Creative Consultancy names new creative and strategy leadership

Toronto’s Naked Creative Consultancy has hired Yasmin Sahni as its new creative director. She is taking over creative leadership from David Kenyon, who has been in the role for 10 years and is moving into a new role as director of strategy, leading the discipline at the agency.

Sahni is coming off of three years as VP and ECD at GTB’s Toronto office, where she managed all the retail, social and service creative for Ford Canada. She previously managed both Vice Media and Vice’s in-house ad agency Virtue.

Peter Shier, president of Naked, says Sahni’s hiring adds to its creative bench and capabilities, as well as a track record of mentorship, a priority for the company. Meanwhile, Kenyon’s move to the strategy side, he says, makes sense because of his deep knowledge of its clients, which have included Ancestry and The Globe and Mail.

Digital Ethos opens a Toronto office

U.K. digital agency Digital Ethos is pursuing new growth opportunities in North America by opening a new office in Toronto.

Though it didn’t disclose them, the agency has begun serving a number of North American clients, and CEO/founder Luke Tobin says the “time was right to invest in a more formal and actual presence in the area.” whose services include design, SEO, pay-per-click, social media, influencer and PR,

This year, the agency’s growth has also allowed it to open an office in Hamburg, Germany, though it also has remote staff working in countries around the world.

Moray Hickes was the company’s first North American hire as VP of sales, tasked with business development in the region.