Tim Hortons issues wakeup call

Everyone’s heard the clichés before.

‘We’re living today in a world without borders.’ ‘There is no such thing as a Canadian company anymore.’ ‘The whole world is our marketplace now.’

But what, exactly, does all of this mean in terms of concrete, day-to-day reality? What do Canadian firms go through in the effort to market their products and services internationally? How do they build brands on a global basis? What are the challenges – and the rewards?

For this special report, Strategy’s writers profile the global marketing activities of several noteworthy Canadian companies.

No list of Canadian institutions would be complete without some mention of Tim Hortons. Survey folks on the streets of Red Deer, Alta. or Yarmouth, N.S., and you’d be hard-pressed to find anyone who’s never ever stopped at Tim’s for coffee and an old-fashioned glazed.

Mention Tim Hortons to most Americans, however, and all you’ll get is a blank look – except from those middle-aged hockey obsessives with a vague recollection of the rugged defenceman who lent the doughnut chain its name.

A morning pit stop at Tim Hortons just isn’t an integral part of the American experience – yet. But there are plans afoot to change that. The Oakville, Ont.-based retailer first moved into the States in 1985, and has expanded its U.S. presence rapidly over the last three years.

‘The breakfast category is underdeveloped in the U.S., so we saw it as an opportunity to create a category,’ says Cathy Whelan-Molloy, director of U.S. advertising for Tim Hortons. ‘No one else is really doing everyday morning coffee and baked goods very well.’

The essential elements of the brand positioning – fresh, convenient and less expensive than specialty coffee shops like Starbucks – are the same as in Canada, but the advertising is, by necessity, quite different. Americans just aren’t familiar with Tim Hortons, Whelan-Molloy explains, so they need to be educated.

Two television spots are currently running in key U.S. markets. They depict ‘morning people’ – a sunshiny drill sergeant and a twinkly schoolteacher – whose unbounded good cheer has clearly been produced by Tim Hortons coffee.

Both spots were created by Toronto-based Enterprise Creative Selling, where Whelan-Molloy worked before joining Tim Hortons. Enterprise produces all creative for the Canadian and U.S. markets, and handles media buying for the chain in collaboration with J. Walter Thompson.

Expansion into the U.S. has been a relatively painless process for Tim Hortons, thanks in part to its 1995 merger with Wendy’s International. The two organizations now share an office in Dublin, Ohio, and TDL Group (parent company of Tim Hortons) also maintains an office near Detroit, Mich.

The company currently has 127 U.S. stores, concentrated mainly in the vicinity of Detroit, Buffalo, N.Y. and Columbus, Ohio. (By contrast, Tim Hortons operates approximately 1,800 stores in Canada.) Growth in the Columbus area was facilitated by the decision to buy out a local fast-food chain called Rax, and convert the locations.

‘What that allowed us to do was open 30 stores very quickly,’ Whelan-Molloy says. ‘We wanted the market penetration, because that’s what’s going to help us. And it also gave us the store base that we needed to be able to advertise on television.’

In the immediate term, the chain will focus on building its existing markets, adding some 15 new locations in the year ahead. TDL is also considering the possibility of establishing some combined Tim Hortons-Wendy’s locations in the Detroit area, now that the consumer base is sufficiently familiar with the brand name.

Also in this report:

– Faces adapts to local market: Cosmetics retailer leverages awareness of cultural differences p.25

– Honeydew pegs future on U.S. sales p.26

– Buckley’s takes bad taste message abroad: Cough syrup marketer making steady inroads in U.S. and overseas p.27

– Great Canadian Bagel makes slow but sure gains in Moscow p.27

– Southbrook Farms and Winery proves its worth abroad: Ontario winemaker uses foreign success to boost sales at home p.28

– Seagull Pewter sells at shows: Family-run giftware operation does business in over 20 territories p.28

– Clearly Canadian launches in U.S. first p.28

Cannes Lions 2025: Canadians nab more medals on final festival day

Strategy is on the ground in Cannes, bringing you the latest news, wins and conference highlights all week long. Catch all the coverage here.

Friday’s batch of Silver and Bronze winners included the oldest category at the Cannes festival, Film, as well as Sustainable Development Goals, Dan Wieden Titanium, Glass: The Lion for Change and Grand Prix for Good. Canadians were recognized with four Lions today: two Silver and a Bronze in Film, as well as a Bronze in Sustainable Development Goals.

FCB Toronto was given yet another nod for its work, “The Count,” for SickKids, bringing the medal count for that campaign to four, including a Gold for Health & Wellness. Another Canadian agency recognized on the final day of the festival was Klick Health Toronto, which earned a Silver in Film for its work “Love Captured” for Human Trafficking Awareness and a Bronze for “18 Months” for Second Nurture. And over in Sustainable Development Goals, the Bronze went to Publicis Canada and its “Wildfire Watchtowers” work for Rogers.

Another massive win for Canada included not one, but two Young Lions (pictured above) taking home medals in the annual competition. In Design, the Gold Young Lion was awarded to Rethink’s senior motion designer Jesse Shaw and ACD Zoë Boudreau. The second, a Bronze in Media, went to Cossette Media’s business intelligence analyst Samuel David-Durocher and product development supervisor Tristan Bonnot-Parent.

Film (2 Silver, 1 Bronze)

1 SILVER: “The  Count” by FCB Toronto for SickKids Foundation

“The Count,” a striking campaign from FCB Toronto for SickKids Foundation, has earned 1 Gold, 2 Bronze and now 1 Silver for Film at Cannes. If you watch it, it’s easy to see why. The collaboration between brand and agency honoured the hospital’s “VS” platform, while steering it in a new direction from its initial development by previous AOR Cossette. The creative celebrates childhood cancer patients who have to fight for every birthday, while honouring the hospital’s own milestone – 150 years and counting.

 

1 Silver: “Love Captured” by Klick Health Toronto for The Exodus Road

Klick Health Toronto added to its medal tally with a Silver in Film for it’s work “Love Captured” for The Exodus Road. The creative features a romantic getaway that isn’t what it seems in an experiential short film for the global anti-trafficking organization. The experience takes viewers through a tragic and twisting experience of exploitation.

 

1 BRONZE: “18 Months” by Klick Health Toronto for Second Nurture

Klick Health Toronto also won a Bronze in the Film category for its work, “18 Months,” done for the charity organization Second Nurture. The animated film is based on a real-life story in which a same-sex couple adopts a baby found in a subway station, and the 18-month journey into a story of hope.

Sustainable Development Goals (1 Bronze)

1 BRONZE: “Wildfire Watchtowers” by Publicis Canada for Rogers

Publicis Canada landed on the winners board for its work, “Wildfire Watchtowers,” for Rogers. The Canadian-developed wildfire-detection tech – which has been billed as “a fire alarm in the forest” – uses AI-powered sensors installed on 5G towers to monitor vast remote areas in real time. By scanning, identifying and reporting early signs of wildfires (up to 16 minutes faster than other systems), the technology helped prevent 54 fires in 2024 alone.

Catch the Gold winners later today when they’re revealed at the gala in Cannes.