The lead news story in this issue addresses a controversy in the Internet media community over the validity of Web site audience measurement data being provided by Media Metrix Canada – which issued its first audience report last month after opening shop here in Canada last fall. It seems there are a few major Web sites around that aren’t happy with the fact that Media Metrix isn’t yet measuring Web usage in Canadian workplaces or in French Canada.
Canoe, which has been the most vocal critic of Media Metrix thus far, claims that its own audience tracking systems show it’s getting nearly three times the number of unique visitors to its site than was reported last month by Media Metrix. Adding fuel to Canoe’s public indignation is the fact that its numbers have been audited and verified by the Audit Bureau of Circulations (ABC).
For its part, Media Metrix makes no attempt to hide the fact that its measurement data is currently limited to an analysis of the Web-surfing habits of a panel of 2,000 English-speaking consumers who surf the Net in their homes. It is, however, in the process of expanding the size of its panel to 5,000 consumers and adding a workplace component to its reporting process by next summer. In the meantime, Media Metrix is confident that it’s gathering enough relevant data from its existing panel to deliver a partial, but still meaningful, glimpse of Canadian consumer Web usage habits.
In other words, even in its current unfinished state, Media Metrix provides Web advertisers with an independent, across-the-board analysis of the Canadian Internet media industry – which is more than the industry’s had before. Certainly, the ABC methodology is a more comprehensive, and presumably more accurate, way of measuring the visitor activity on a single site. But, because of its highly focused nature, the ABC audit is not suitable for presenting an aggregate view of the Canadian Web scene.
The Media Metrix audience measurement process isn’t perfect now, and probably never will be. But until Nielsen Media Research rolls out its Net/Ratings system later this year, Media Metrix is all the industry’s got. Why not give it a chance to smooth out the bumps in its process?
After all, no one Web site is being singled out for unfair treatment – the same measurement model is being applied to all. If it’s ultimately proven that Nielsen or ABC or some other party has a better system, let that one become the standard. Just don’t kick the legs out from under them before giving them a chance to fully demonstrate their worth.
David Bosworth
dbosworth@brunico.com