IN-STORE KIOSKS TO ALLOW INTERNET ACCESS
Toronto-based Systech Retail Systems has launched three in-store kiosk applications the company says will save consumers time and allow them controlled access to the Internet. The applications allow retailers to customize Internet access and display advertising on the screen at all times. Consumers will be able to send e-mail, print electronic shopping lists, withdraw cash, purchase event tickets or win prizes and gifts. They can even use the kiosks to swipe their frequent buyer card in order to view or print a list of the incentives to which they are entitled.
PIVOTAL SOLUTION TO ENHANCE CUSTOMER CARE
Pivotal Corp. of Vancouver has inked a deal with Vancouver-based ServicePlus Corp. that will provide integrated Web, wireless and Windows service and support capabilities for the companies’ customers. The collaborative solution will offer companies the ability to manage the entire customer relationship life cycle from the initial point of contact with sales and support through field and depot service. The software is designed to increase customer care levels by arming service and support personnel with integrated, up-to-the-minute customer information.
SOFTWARE ANALYZES CUSTOMER DATA TO SUPPORT DECISION-MAKING
A Montreal-based company has integrated its software with that of a company in San Jose, Calif., that the two say will allow users to analyze customer information collected through the Internet and traditional marketing, sales and service channels. Visionyze.com and Clarify Inc. say their integrated offering can help improve fact-based decision-making. Clients can use point-and-click technology to analyze customer data gathered and integrated from different points of customer interaction.
IBM LAUNCHES DATA MANAGEMENT SOLUTION
Markham, Ont.-based IBM Canada has unveiled the IBM Content Manager to help companies manage the ever-increasing amount of digital information now facing organizations. According to Big Blue, the content management market is expected to exceed $10 billion by 2004. IBM’s Content Manager solution involves the collection, management and electronic distribution of all forms of business information – including e-mails, audio, video and images – and linking it to core business processes. It is designed to help clients integrate, leverage and share all forms of digital content for increased productivity, operational efficiencies and competitive advantage.