A little chilling out needed over account conflicts

On page one of this issue is the story of how Sprint Canada and BBDO Canada, the telco’s AOR for all of the last month or so, parted company over a rather tenuous account conflict: BBDO’s Quebec affiliate PNMD handles work for QuebecTel, a smallish regional telco being taken over by big-time Sprint competitor BCT.Telus. While BBDO president Mike Fyshe claims it was his agency, and not Sprint, that initiated their parting of the ways, the split does raise some interesting questions about how to manage such conflicts when they arise, without throwing either the agency or the affected client into turmoil.

With consolidation the order of the day in the ad business and in many client sectors, especially among multinationals, the potential for sudden new conflicts arising is greater than ever. Add in the continuing trend toward vertical business diversification (that is, retailers getting into banking; banks getting into auto leasing; automotive companies getting into online retail, etc.) and the distinction about what actually constitutes a conflict and what doesn’t becomes decidedly blurry.

The challenge here for clients is to feel confident that when they choose an agency they’re going to get some stability on the account – at least long enough to develop some meaningful and effective advertising and marketing ideas and put them into play. It’s a well-documented fact that the best, most fruitful client/agency relationships are those that are based on trust and mutual understanding – something that can hardly exist if the spectre of one or the other party upping and leaving at any time hangs over everyone’s heads.

Talking to a few senior agency types, the solution seems abundantly obvious: Clients need to relax a little and trust their agencies to preserve and manage the integrity of their account. They say clients have to realize that some conflicts are simply unavoidable, but that agencies are generally willing to do whatever it takes to protect the client’s interests. The most often cited example is the building of so-called "Chinese walls", in which certain account groups within agencies are expressly forbidden to have any interaction with the other. That’s just one possible remedy. There are obviously many others, including (one would imagine) some that haven’t been widely discussed in an open industry forum.

As the prospect of new account conflicts appears to be growing throughout the marketing industry at large, Strategy would like to encourage some debate and discussion on the issue. If you have strong feelings on the matter, one way or another, I’d like to invite you to send me your thoughts via e-mail and I’ll publish some of the more insightful replies in this space in an upcoming issue.

David Bosworth

dbosworth@brunico.com

Cannes Lions 2025: Canadians nab more medals on final festival day

Strategy is on the ground in Cannes, bringing you the latest news, wins and conference highlights all week long. Catch all the coverage here.

Friday’s batch of Silver and Bronze winners included the oldest category at the Cannes festival, Film, as well as Sustainable Development Goals, Dan Wieden Titanium, Glass: The Lion for Change and Grand Prix for Good. Canadians were recognized with four Lions today: two Silver and a Bronze in Film, as well as a Bronze in Sustainable Development Goals.

FCB Toronto was given yet another nod for its work, “The Count,” for SickKids, bringing the medal count for that campaign to four, including a Gold for Health & Wellness. Another Canadian agency recognized on the final day of the festival was Klick Health Toronto, which earned a Silver in Film for its work “Love Captured” for Human Trafficking Awareness and a Bronze for “18 Months” for Second Nurture. And over in Sustainable Development Goals, the Bronze went to Publicis Canada and its “Wildfire Watchtowers” work for Rogers.

Another massive win for Canada included not one, but two Young Lions (pictured above) taking home medals in the annual competition. In Design, the Gold Young Lion was awarded to Rethink’s senior motion designer Jesse Shaw and ACD Zoë Boudreau. The second, a Bronze in Media, went to Cossette Media’s business intelligence analyst Samuel David-Durocher and product development supervisor Tristan Bonnot-Parent.

Film (2 Silver, 1 Bronze)

1 SILVER: “The  Count” by FCB Toronto for SickKids Foundation

“The Count,” a striking campaign from FCB Toronto for SickKids Foundation, has earned 1 Gold, 2 Bronze and now 1 Silver for Film at Cannes. If you watch it, it’s easy to see why. The collaboration between brand and agency honoured the hospital’s “VS” platform, while steering it in a new direction from its initial development by previous AOR Cossette. The creative celebrates childhood cancer patients who have to fight for every birthday, while honouring the hospital’s own milestone – 150 years and counting.

 

1 Silver: “Love Captured” by Klick Health Toronto for The Exodus Road

Klick Health Toronto added to its medal tally with a Silver in Film for it’s work “Love Captured” for The Exodus Road. The creative features a romantic getaway that isn’t what it seems in an experiential short film for the global anti-trafficking organization. The experience takes viewers through a tragic and twisting experience of exploitation.

 

1 BRONZE: “18 Months” by Klick Health Toronto for Second Nurture

Klick Health Toronto also won a Bronze in the Film category for its work, “18 Months,” done for the charity organization Second Nurture. The animated film is based on a real-life story in which a same-sex couple adopts a baby found in a subway station, and the 18-month journey into a story of hope.

Sustainable Development Goals (1 Bronze)

1 BRONZE: “Wildfire Watchtowers” by Publicis Canada for Rogers

Publicis Canada landed on the winners board for its work, “Wildfire Watchtowers,” for Rogers. The Canadian-developed wildfire-detection tech – which has been billed as “a fire alarm in the forest” – uses AI-powered sensors installed on 5G towers to monitor vast remote areas in real time. By scanning, identifying and reporting early signs of wildfires (up to 16 minutes faster than other systems), the technology helped prevent 54 fires in 2024 alone.

Catch the Gold winners later today when they’re revealed at the gala in Cannes.