Re/Max uses vox pop to educate buyers

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RE/MAX is looking to rebuild brand awareness with a younger generation of homebuyers while further modernizing the brand.

In a new campaign created with agency Arrivals + Departures and driven primarily by OLV and social that it has called “Street Smarts,” the brand has launched a series of educational videos that discuss core real estate concepts and terminology – ideas such as “bully offer,” “home staging,” and “ROI.” The campaign isn’t in response to any particular data or demand, but is intended to demystify a market that “has changed dramatically over the past five years,” according to Melissa Clemance, executive director of brand for RE/MAX.

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“Real estate is one of those topics that’s kind of like the weather – everybody is talking about and interested in it, and everybody has heard or knows something,” she explains. “But there’s a lot to know when it comes to the real estate process. This is about showcasing that complexity, and helping Canadians where they are at within it.”

Remax-campaign-2The campaign primarily takes the form of a five-part video series being shared across RE/MAX’s owned media channels, including YouTube. The video series is supported by a paid media campaign, which is running through to Dec. 11 and includes 15-second teaser and 90-second full spots across social (Facebook, Instagram and TikTok) that drive viewers to RE/MAX’s blog, which houses the full series.

Those social spots are paired with paid custom content on Narcity, a test of custom content integration as the brand considers adding it to their paid media mix moving forward, Clemance says.

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The series “primarily looks to connect with the younger first-time buyer and move-up audience, as well as people who aren’t even really in the process yet,” she says. “Gen Z knows they need to get housing and knows the market is of interest to them, but they’re not involved in the process.”

This is not the first time that RE/MAX has tried to speak to young, would-be homebuyers. Earlier this year, it employed the mythical unicorn in a campaign aimed at younger audiences, while last year it tried to position itself as a challenger brand in order to appeal to buyers who might not be looking for a major real estate brand.