NADbank: Globe rebounds, post holds firm

Phillip Crawley has been vindicated. The publisher and CEO of The Globe and Mail said back in November he never believed that newspaper readership in general - and for The Globe in particular - had declined. He maintained it was a...

Phillip Crawley has been vindicated. The publisher and CEO of The Globe and Mail said back in November he never believed that newspaper readership in general – and for The Globe in particular – had declined. He maintained it was a temporary blip caused by the avalanche of free copies being distributed, in large part, by newcomer National Post. And the results of NADbank’s Toronto fall readership survey appear to have proved him right.

The new research shows The Globe has regained most of the weekday readership it ‘lost’ in the previous study and, to the surprise of many on the media planning and buying side of the business, the National Post has also continued to grow.

Both papers have gained in key demographics such as university graduates and high-income earners, but weekday numbers indicate readers are spending more time with the Post than The Globe.

While NADbank’s most recent study is believed to be a more accurate depiction of the market than the one last spring, there is still concern in the media camp about the number of newspapers being given away and their effect on the measurement process, particularly during survey periods.

Debbie King, executive vice-president and managing director of Optimedia Canada, characterizes the previous study as ‘too far from reality’ given the number of free copies floating around in the Toronto market.

‘In terms of how the Post sat, I took that with a grain of salt.’

Results of the fall study show overall newspaper readership remained stable between the spring and fall surveys with 55% of adults 18-plus reading at least one of the measured papers on an average weekday.

Average weekday readership of three of the four measured papers is up: The Globe came in at 506,700; the Post, 302,900; and The Toronto Star, 1,179,500. The Toronto Sun, meanwhile, dropped to 634,3000 from 711,500.

Susan Ellsworth, vice-president and research director of OMD Canada, says she wasn’t surprised The Globe rebounded but was a little shocked to see that the Post continued to gain, and seemingly at the expense of The Sun.

‘The volatility we’re seeing from survey to survey just shows that certainly in markets like this, we could really use a survey more than once a year,’ Ellsworth says.

‘We recognize it’s expensive to do this kind of research but if NADbank is moving closer to some kind of year-round measurement, we think that’s the way they should be going.’

She says readership for key demographic groups – university graduates, managers/professionals (MPE), adults 25 to 54, and adults 25 to 54 with household incomes of $75,000 or more – are back to levels on a par with those of NADbank spring 1998 for all four papers. The Post has picked up some of these readers from The Star and The Sun.

MPE readership for The Globe is 25%, up from 17%; the Post 17%, up from 13%; The Star 38%, down from 39%; and The Sun 15%, down from 18%.

In the coveted adults 25 to 54 with household income of $75,000-plus category, The Globe rebounded to 23% from 13%; the Post gained 4% with 15%; The Star is up 2% to 38%; and The Sun dropped 7% to 17%.

The Toronto fall readership study was conducted over 13 weeks between Sept. 21, 1999 and Feb. 5, 2000 with a sample size of 1,500 in the CMA (core market area) and 1,800 in the EMA (extended market area).

The percentage of adults 18-plus who read at least one issue of The Toronto Star Monday to Friday dropped 2% to 46%. The Toronto Sun lost 1%, moving to 31% while The Globe increased to 22% and the National Post remained unchanged at 15%.

The Toronto Star also saw a slight drop in its Saturday (1%) and Sunday (2%) readership. Saturday readership of The Sun remained unchanged while The Sunday Sun lost 2%.

Both The Globe and the Post gained 2% on their Saturday readership.

Fieldwork for the next NADbank survey, to be released in November, is currently underway through June in all Canadian markets.

Corner Officer Shifts: Martin Fecko leaves Tangerine

Plus, PointsBet Canada and Thinkific name new marketing leaders as Lole gets a new ecommerce VP.
Corner Office

Martin Fecko departs Tangerine 

After roughly two years of serving as Tangerine’s chief marketing officer, Martin Fecko has a new gig. And this time, the financial services vet will apply his marketing leadership to a new sector, having been named CMO of Dentalcorp.

Fecko will lead the dental network’s end-to-end patient journey, support its overall growth, and work to maximize patient experiences across every touchpoint, the company said in a release.

“Martin’s in-depth expertise in engaging and retaining customers through a digitally enabled experience will be valuable in realizing our vision to be Canada’s most trusted healthcare network,” said Dentalcorp president Guy Amini.

Prior to joining Scotiabank’s digital-only banking brand in late-2019, Fecko was country manager for Intuit Canada and spent 10 years at American Express in consumer and digital marketing.

PointsBet Canada nabs former Bell marketer as it pursues expansion

Dave Rivers has joined PointsBet, an online gaming and sports betting operator, as Canadian VP of marketing.

Rivers joins from Bell, where he was most recently director of brand marketing and sponsorship, responsible for driving the company’s national sponsorship strategy and portfolio. He will report to PointsBet Canada chief commercial officer Nic Sulsky.

According to Sulsky, Rivers will “play a key role as we prepare to launch a business that is unique to our roots here in Canada.”

PointsBet has a significant presence in Australia, where it was founded, and in the U.S. In July, it named Scott Vanderwel, a former SVP at Rogers, as CEO of its Canadian subsidiary, one of several hires aimed at establishing the company’s presence locally.

Thinkific names first CMO among other executive appointments

Vancouver’s Thinkific, a platform for creating, marketing and selling online courses, has appointed Henk Campher as its first chief marketing officer as it invests in marketing to support its growth plans. It has also upped Chris McGuire to the role of chief technology officer and moved former CTO and co-founder Matt Payne into the new role of SVP of innovation.

Co-founder and CEO Greg Smith said Campher and McGuire “will play key roles building high-functioning teams around them and optimizing investment as we continue to carve out an increasingly prominent and differentiated position in the global market.”

Campher joins from Hootsuite, where he was VP of corporate marketing. Before that, he was VP of brand and communications at CRM giant Salesforce.

Lolë names new VP of digital omni-commerce as parent company exits bankruptcy protection

The Montreal-based athletic apparel and accessories retailer has appointed Rob French as VP of digital omni-commerce.

French will lead Lolë’s efforts in consumer insights, supply chain-to-consumer models and online customer journeys. In what is a new role for the company, he will also work to grow the company’s retail brand. He arrives with sixteen years experience in ecommerce, having spent the last few years as chief digital commerce officer at sporting goods retailer Decathlon.

In May 2020, Lolë parent Coalision Inc. filed for bankruptcy protection, citing several years of losses as a result of a downturn in the retail clothing market, increased competition and excess inventory – problems exacerbated by the onset of the COVID-19 pandemic. At the time of the filing, Coalision was seeking an investor or purchaser of its assets.

It successfully exited bankruptcy protection last year and is currently rebuilding its executive team, according to a spokesperson.