Technology File

DECISIONEDGE MANAGES MARKETING CAMPAIGNS IBM Canada has launched new business intelligence software that it says will enable companies to plan, execute, track and refine marketing campaigns. DecisionEdge for Campaign Management allows users to set up 'dialogues' with their customers, store customer...

DECISIONEDGE MANAGES MARKETING CAMPAIGNS

IBM Canada has launched new business intelligence software that it says will enable companies to plan, execute, track and refine marketing campaigns. DecisionEdge for Campaign Management allows users to set up ‘dialogues’ with their customers, store customer information in a data warehouse, and build on customer contact history to produce more precise cross-selling and up-selling opportunities. IBM says DecisionEdge can manage three kinds of campaigns: those that identify prospects in certain segments, those that are triggered by specific customer actions, and those that are triggered by customer inquiries.

VISITOR INSIGHT TARGETS WEB SITE CUSTOMERS

Orange, Calif.-based Experian has unveiled an e-commerce product, Visitor Insight, which runs in the background of a business Web site and enables marketers to target specific customers. When a consumer registers on the site, Visitor Insight supplements the information provided with demographic data from Experian’s Insource database, which contains consumer data on 98% of all U.S. households, according to the company. Using this data, the Web site marketer can immediately tailor product and service offerings to the needs of individual visitors.

CALL CENTRE SOFTWARE SIMPLIFIES CUSTOMER CONTACTS

Nortel Networks of Dallas, Tex., has launched Web-enabled customer relationship management software that it says will ease the processing required by call centre agents.

Symposium Call Centre Server (Release 3.0) customer relationship management software is incorporated with Internet and Computer Telephony Integration (CTI). According to the company, use of the Internet-enabled application will result in increased productivity, minimized operational costs and maximized agent scheduling. Symposium is currently available to those call centres using Nortel Networks Meridian 1 and Meridian SL-100 and DMS Centrex systems.

From Karen Howe’s dining table: Creativity, COVID and Cannes

ICYMI, The Township's founder gathers the best of the best campaigns and trends so far.

Cannes Base Camp

By Karen Howe

I’m attending Cannes from the glory of my dining room table. There’s not a palm tree in sight, yet inspiration and intel are present in abundance.

Cannes Lions is a global cultural pulse check. The social course correction in the wake of the murder of George Floyd and BLM has delivered far greater diversity in the judging panels as well as the work. And we are all better for it.

I’m proud to say that creativity defeated COVID, which speaks to its power. Great work and big ideas flourished, despite unimaginable odds.

The work from the past two years spans a vast emotional range. From the profundity of Dove’s “Courage is Beautiful” to the hyper exuberance of Burberry’s “Festive,” they are opposite ends of the spectrum, but each answered a need in us.

Take note, the ascendency of gaming cannot be understated. Smart brands have embraced the channel. It makes sense, because gamers participate to meet others around the world, not just to play. And they represent a huge and powerful community. That’s why QSR Wendy’s gamified their iconic gal in RPG’s Feast of Legends.

Burger King sponsored the unknown Stevenage Football Club, transforming the team into online heroes and vaulting BK into the fray at the same time. Once again, the brand embedded itself in culture.

The birth of gaming tourism arrived when Xbox snuggled up to travel guides and created a brilliant baby: a travel guide for gaming worlds. It, too, embedded itself in culture.

From the standpoint of social good, Reporter Without Borders showed how it worked with Mindcraft for its “Uncensored Library” to bypass press censorship, with Minecraft providing a loophole to a space where young people could be educated. It provided youth with a powerful tool to fight oppression: truth.

COVID changed us in unexpected ways. We learned how to pay attention again and there was a notable lack of 30-second commercials. Instead, longer format content thrived. Apple’s WFH was seven minutes long. Entertainment reigned king, so we find ourselves returning to our advertising roots.

Seeing competitive brands form partnerships was one of this year’s other great surprises. The brilliantly simple “Beer Cap Project” by Aguila to reduce binge-drinking saw the brand reach out to competitive beers to join in. Aguila put incentivizing (keyword: free) reminders to drink water, eat food and get home safely on its bottle caps from all sorts of fast food chains, ride-share co’s and H2O brands.

On a personal level, I’m so proud of Canada again this year. Given that it was two years of work from all over the world being judged, even making the Cannes shortlist was an accomplishment. Canada is herding in the Lions in tremendous numbers – and it’s not even over. Fingers are crossed.

KAREN-HOWE-PIC-higher-rez-300x263Karen Howe is a Canadian Cannes Advisory Board Member and founder of The Township Group