Free ISP puts focus on e-commerce

IFarm Network, which launched its Internet Club in Toronto and Montreal last month, is the latest in a slew of free or low-cost Internet Service Providers that are quickly building large, captive, Internet-savvy audiences ripe for the picking by online...

IFarm Network, which launched its Internet Club in Toronto and Montreal last month, is the latest in a slew of free or low-cost Internet Service Providers that are quickly building large, captive, Internet-savvy audiences ripe for the picking by online marketers.

The Toronto company’s main offering is a yearly Internet service membership for $25.99. In June, it also plans to launch a free Internet service aimed at the student and teen market, says John McDonald, marketing and public relations administrator for iFarm Network. offers the same services as many traditional ISPs, including e-mail, a search engine, daily news, stock quotes, weather and shopping, but at a fraction of the cost. Yet, while it will rely to some degree on advertising and membership fees, iFarm hopes to generate the bulk of its revenues by adding e-commerce functionality to its site and collecting transaction fees for purchases that are made by its members.

iFarm currently has alliances with 200 e-merchants and affiliates, including Chapters, Indigo, CDUniverse, MP3,, CDPlus, and Sony Music Direct, and it plans to launch its own online stores to sell gifts like chocolates and flowers, and perhaps even computers and apparel, McDonald says.

‘The free [Internet access] market in particular hasn’t had a big e-commerce focus,’ says McDonald. ‘Right now, it’s a very powerful direct marketing tool for advertisers, but I think it could eventually become much more involved with e-commerce.’

In the existing free ISP model, advertisers pick up the Web user’s Internet access bill in exchange for the right to collect personal information about them and target specific ads to their computer screens. Users of’s soon-to-be-released free teen-targeted offering will be marketed to based on their demographic profile via ads that remain visible on the computer screen at all times while the user is on the Internet.

Members who pay for’s yearly membership plan, however, will not be asked to provide personal information, he says, and they will have 100% viewable space without fixed banner ads.

Free ISPs have already taken over the U.S. marketplace, with NetZero, the largest ISP in the U.S., leading the way. By 2003, more than 13 million U.S. households are expected to actively use free ISP services, according to a December report by New York-based Jupiter Communications. While the free model will not displace traditional for-fee models – most online consumers are more concerned with download speeds and reliability, than cost – the free market is expected to continue to experience rapid growth in the U.S., Jupiter says.

Last year marked the debut of the free Internet access category in Canada and, although it is not yet experiencing quite the same growth or competition here, the pace is picking up. Toronto-based TurboShuttle launched its free service Canada-wide in the fall. Meanwhile, Calgary-based Cybersurf Corp., which also began serving the Calgary, Edmonton and Toronto markets last year, is now primed to offer its free e-mail and Internet service, called 3Web to the Vancouver market in April.

Cybersurf recently announced that its 3Web Network has amassed over 270,000 subscribers, making it one of Canada’s largest Internet Service Providers. Based on the network’s current growth rate – 1,500 to 3,000 people subscribe daily the company says it should have no problem hitting the one million-user mark by Labour Day.

In an effort to drive users to its site, iFarm is currently offering a daily draw for a free computer. It hopes to attract up to 500,000 members by year’s end.

This year, iFarm has set aside just under $4 million for advertising. It has already been promoting the service on radio and is about to debut newspaper ads in both Toronto and Montreal and television commercials on local Toronto stations like Citytv and CFTO. It is also setting up booths in Toronto and Montreal malls to distribute CDs, and will begin handing them out at universities and student hangouts once the free service is launched this summer.

iFarm also plans to roll out a program whereby the company will equip about 400 coffee houses and retail locations in Toronto and Montreal with computer systems and Internet access. The systems, designed to create awareness and encourage e-commerce revenues, will be free for visitors and shopkeepers to use. No timeline for that initiative has been announced.

From Karen Howe’s dining table: Creativity, COVID and Cannes

ICYMI, The Township's founder gathers the best of the best campaigns and trends so far.

Cannes Base Camp

By Karen Howe

I’m attending Cannes from the glory of my dining room table. There’s not a palm tree in sight, yet inspiration and intel are present in abundance.

Cannes Lions is a global cultural pulse check. The social course correction in the wake of the murder of George Floyd and BLM has delivered far greater diversity in the judging panels as well as the work. And we are all better for it.

I’m proud to say that creativity defeated COVID, which speaks to its power. Great work and big ideas flourished, despite unimaginable odds.

The work from the past two years spans a vast emotional range. From the profundity of Dove’s “Courage is Beautiful” to the hyper exuberance of Burberry’s “Festive,” they are opposite ends of the spectrum, but each answered a need in us.

Take note, the ascendency of gaming cannot be understated. Smart brands have embraced the channel. It makes sense, because gamers participate to meet others around the world, not just to play. And they represent a huge and powerful community. That’s why QSR Wendy’s gamified their iconic gal in RPG’s Feast of Legends.

Burger King sponsored the unknown Stevenage Football Club, transforming the team into online heroes and vaulting BK into the fray at the same time. Once again, the brand embedded itself in culture.

The birth of gaming tourism arrived when Xbox snuggled up to travel guides and created a brilliant baby: a travel guide for gaming worlds. It, too, embedded itself in culture.

From the standpoint of social good, Reporter Without Borders showed how it worked with Mindcraft for its “Uncensored Library” to bypass press censorship, with Minecraft providing a loophole to a space where young people could be educated. It provided youth with a powerful tool to fight oppression: truth.

COVID changed us in unexpected ways. We learned how to pay attention again and there was a notable lack of 30-second commercials. Instead, longer format content thrived. Apple’s WFH was seven minutes long. Entertainment reigned king, so we find ourselves returning to our advertising roots.

Seeing competitive brands form partnerships was one of this year’s other great surprises. The brilliantly simple “Beer Cap Project” by Aguila to reduce binge-drinking saw the brand reach out to competitive beers to join in. Aguila put incentivizing (keyword: free) reminders to drink water, eat food and get home safely on its bottle caps from all sorts of fast food chains, ride-share co’s and H2O brands.

On a personal level, I’m so proud of Canada again this year. Given that it was two years of work from all over the world being judged, even making the Cannes shortlist was an accomplishment. Canada is herding in the Lions in tremendous numbers – and it’s not even over. Fingers are crossed.

KAREN-HOWE-PIC-higher-rez-300x263Karen Howe is a Canadian Cannes Advisory Board Member and founder of The Township Group