BIGFOOT DELIVERS PERSONALIZED E-DIALOGUE

New York-based Bigfoot Interactive has just released version 3.0 of its Interactive Relationship Manager (IRM) program. The scalable program delivers personalized "e-dialogue" communications to online consumers. It has a capacity that exceeds 60 million e-mails per day.

As an enhancement to Bigfoot’s current system, the latest version is said by the company to deliver targeted messages more quickly and efficiently. IRM enables multimedia content, flexible database management, enhanced query and reporting functions, and response and survey management. It is built on a platform with a Web-based interface, meaning the format will be familiar to most users.

Visit www.bigfootinteractive.com for more product information.

FRONTMIND OFFERS ONLINE PERSONALIZATION

Manna Inc. of Wellesley, Mass., has released its latest online personalization software package.

Called FrontMind 2.0, it is designed to help marketers create and deploy highly targeted online initiatives. Enhancements from the previous version include a learning and inference engine, an up-front simulation module and improved return-on-investment measurement capabilities.

FrontMind’s inference capabilities can make accurate recommendations based on a customer’s action or inaction on a Web site, says the company. For example, it can gauge whether a customer clicks on an offer and buys, clicks on an offer and doesn’t buy or completely ignores the offer. The software allows users to make changes on the fly as they define, test and refine a program.

MARKETZONE OFFERS ONLINE DECISION SUPPORT

Donnelley Marketing of Omaha, Neb. has introduced MarketZone DS, which the company bills as an Internet-enabled relational marketing information system.

According to Donnelley, MarketZone DS offers campaign management, data segmentation, multi-dimensional list refinement, and decision support – the "DS" in the system name – functionality. The company says it’s designed to give marketers detailed reporting of transactional trends across all campaigns.

In addition, the system allows marketers to move from data analysis to query to action with secure Web access. Other components include a data select module that provides real-time point-and-click query creation; a data view module that enables users to conduct online data sampling and file downloads; and a cross-tab module with two-dimensional tabulation and cell-level data manipulation.

MarketZone DS is client-server based and features open architecture that the company says can accept third-party tools and adapt to any relational database.

TELEMATE DEBUTS SITE VISITOR ANALYSIS

Telemate.Net of Atlanta recently released its eSpective solution designed to provide businesses with detailed Web site visitor analysis.

ESpective collects activity data from Web servers and other customer touch points and translates the data into summary and detailed e-marketing, Web performance and management analysis reports.

Key features include a flexible visitor management tool; the ability to group visitors according to standard, user-defined classifications; detailed click-by-click activity analysis; a "WHOIS" database; and a multi-touch point-view capability.

ESpective has an embedded Microsoft SQL Server database that alleviates the need for customers to integrate the application with separate databases. Also included is the Seagate Crystal Reports 7.0 reporting engine that provides standard, browser-based delivery of reports to authorized recipients.

Also in this report:

- The next generation of Net tools: Permission-based e-mail, online behaviour profiling, customized content delivery on the rise p.D12

- Why the current opt-in e-mail model won’t work: Three major problems – and a bunch of minor ones – to consider p.D15

- System links agents, data warehouse: Pivotal combines technologies required to build successful e-relationships p.D17

With the pandemic continuing to keep in-person events off the table, innovation isn’t just a bonus – it’s an imperative. Companies need creative tech to engage with consumers, whether that’s live-streaming, gaming or data-driven personalization. This is the year that remote comes first, making it an opportune time to experiment with format, devices and tools.

Joshua Richards

Director, Creative Technology, john st.